Cancellation policy
One policy for every booking, whenever you booked. Every percentage below applies to what you've paid, including a part payment, and once you cancel, no balance remains due.
What comes back
100%
If you cancel by 1 PM the day before check-in
50%
If you cancel after that, but within 2 hours of booking
No refund
If you cancel after that, more than 2 hours after booking
Changing dates instead
Move your stay once, till 1 PM the day before check-in. Same villa, same number of nights. If the new dates cost more, you pay the difference; if they cost less, it isn't refunded.
How refunds reach you
Refunds are credited to your original payment method within 5–10 business days.
Not refundable
No-shows are not refunded, and checking out early does not refund the unused nights.
Bookings made through partnerships or corporate agreements, or with coupon codes issued by support or a third-party site, are not eligible for a refund.
A stay ended early for a breach of house rules, or refused because the balance was not paid at check-in, is not refunded.
Special cases
If events beyond our control (natural disasters, pandemics, government orders) stop a stay, refunds are at Spacez's sole discretion, and we may offer other dates or credit instead of a refund. Shoots and commercial events aren't covered by a standard booking.
Questions about a cancellation: +91 860 8600 718 or hello@spacez.co.