Cancellation and Refund Policy
At Spacez, we understand that plans can change unexpectedly. Our goal is to provide a fair and transparent cancellation and refund policy that balances guest flexibility with our commitment to maintaining high service standards. Please review the following terms carefully before making a booking.
1. General Cancellation and Refund Policy
Every percentage below applies to what you have actually paid us — including a part payment — and once you cancel, no balance remains due. Find the one group that matches when you made the booking, then the line that matches when you cancel. Where two lines in a group both apply, you get the higher refund.
If you booked more than 48 hours before check-in
Refunds close 48 hours before check-in — cancel inside that window and nothing comes back. Up until then:
- 100% if you cancel 30 or more days before check-in, however long ago you booked.
- 100% if you cancel within 48 hours of booking.
- 50% if you cancel any time after that.
If you booked 24–48 hours before check-in
- 100% if you cancel within 6 hours of booking.
- 50% if you cancel 6–24 hours after booking.
- No refund if you cancel more than 24 hours after booking.
If you booked less than 24 hours before check-in
- 50% if you cancel within 2 hours of booking.
- No refund if you cancel more than 2 hours after booking.
Bookings that are never refundable
- Bookings made through partnerships or corporate agreements, or with coupon codes issued by support or a third-party site, are not eligible for a refund.
2. Right to Refusal & Termination of Stay
Spacez reserves the right to refuse check-in or terminate a stay under the following conditions:
• Non-Payment of Balance Amount: Guests must complete any pending balance payments upon check-in. Failure to do so will result in a denial of stay, and no refund will be provided.
• Violation of House Rules: Guests who fail to adhere to the property's house rules, including but not limited to excessive noise, damage to property, unauthorized guests, or illegal activities, may be required to vacate the premises immediately. In such cases, no refund shall be granted.
• No Commercial Activity: Commercial activities (such as production house shoot, commercial events etc) are not permitted with standard booking. Please contact us at +918608600718 or hello@spacez.co for commercial bookings.
3. Special Cases and Force Majeure
In the case of unforeseen circumstances beyond our control (such as natural disasters, pandemics, government regulations, or other force majeure events), refunds will be processed at the sole discretion of Spacez. We may offer alternative booking dates or credits instead of monetary refunds.
4. No-Show Policy
If a guest fails to check in on the scheduled arrival date without prior notice, the booking will be considered a no-show, and no refund will be provided.
5. Early Check-Out Policy
If a guest chooses to check out before the scheduled departure date, no refund will be issued for the remaining unused nights.
6. Refund Processing Time
Refunds, when applicable, will be processed within 7-10 business days from the date of cancellation. The amount will be credited back to the original payment method used during booking.
7. Contact for Cancellations & Refund Requests
For cancellations and refund-related queries, you may reach out to our WhatsApp support team at +918608600718 or email us at hello@spacez.co. Our team is available to assist you with any concerns promptly.
By proceeding with your booking, you acknowledge and agree to abide by the terms outlined in this Cancellation and Refund Policy. We look forward to hosting you at Spacez and providing you with a memorable stay.